CONFIRMED BY COVID

Rob Rainwater, Mike Kunkel and Lee Worman of Profit Team Consulting will be hosting bi-weekly virtual training sessions for the Ontario Automotive Recyclers Association now through June 3. Recyclers look back on lessons learned in 2020 BY ALLISON ROGERS As an essential business amid COVID-19, the strength of the North American automotive recycling sector has […]

HER OWN WAY

The drivers behind Dara Carpenter’s success BY JULIA LLOYD “Mistakes have the power to make a great leader,” — Dara Carpenter, CEO and founder of E.L.C. Dispatch Solutions Dara Carpenter has made a name for herself as a leading voice in the field of automotive tow and storage. In 2015, Dara founded E.L.C Dispatch Solutions […]

THE BEAT OF THE BODYSHOP

Repairers share their go-to music genres BY MAX REID The bodyshop can be a noisy place; someone could be welding in one area, a heavy-duty fan could be blowing in another, reception is bustling with customers and phones are ringing all day long—maybe there’s a shouting match with an insurer, or two. It can be […]

COLLISIONS AND COVID-19

The up-and-down drama of 2020’s claims counts BY ALLISON ROGERS As the roller coaster of 2020 unfolded before us, predictions of the number of collisions on Canadian roadways were a question long-lingering in the autobody repair community’s minds. According to Canada’s road stats for 2020, collision frequency was nearly halved at some points in the […]

IN TODAY’S AGE

SkillsOntario takes trades promotion online BY MAX REID Last year saw the collision industry endure a period of uncharacteristic helplessness for a trade so foundationally dedicated to ingenuity and independence. The pandemic kept shops apart from their customers, and by extension, the communities in which they operate. Many felt, understandably, as though they were losing […]

ELECTRIC EVALUATIONS

Andrew Shepherd gives insight on I-CAR’s new courses BY MAX REID With automakers the world over announcing wide-scale conversions of their fleets to battery-electric vehicles (EVs) and telematics systems becoming nearly commonplace, the collision repair industry is no longer simply on the verge of a technological revolution—we’re in the midst of it. That is why […]

Q&A – LIFTING THE STANDARD

The endless work ethic of Koos Reineking When a young Koos Reineking entered his first bodyshop in Delfzijl, Holland, he certainly never anticipated he’d one day be an integral figure to the trade—let alone across the ocean in Canada. Koos has held a bevy of roles in the industry, starting as a technician and transitioning […]

MASTERING THE JUGGLING ACT

Jeff Hampshire’s journey to perfecting production BY MAX REID “When you are up front, you have to juggle a whole bunch of different things. We have to keep the insurance companies on our good side, and we have to keep the technicians happy. We must keep the customers pleased and we need to be able […]

PEOPLE ON THE MOVE – CRM 20#2

JEFF LABANOVICH | CHIEF OPERATING OFFICER | CARSTAR CANADA Jeff Labanovich has been named chief operating officer for CARSTAR Canada. Labanovich has been a part of the CARSTAR Canada family for more than 15 years, joining first as a franchise partner and then the corporate team in 2018. As COO, Labanovich will continue to lead […]