Feeling the Cold: Is Canada being crushed on the repair front?
By Gideon Scanlon Too commonly, Canadians feel a sort of performance anxiety when comparing their
Addressing Insurance: The path to fair and effective regulation of the collision repair industry
By Andrew Shepherd In our last epistle in this space, we discussed the world-leading approach
Fly Me to the Downtown Core: Autonomous aircraft could reshape our world
By Gideon Scanlon For all the ink spilled about the effects that autonomous road vehicles
Connection Intention: Chelsea Stebner on fostering connection in the workplace
By Chelsea Stebner We often joke about being a big family, yet it’s not a
Engine Knox: The spirit of Christmas
by Steve Knox It came to me in the wee hours of the morning. I’m
Common Cause: Canada’s collision community should stand with tow operators
Toronto, Ontario — On November 13, a black bear was struck by a tow truck
Female Fixers: Women in collision repair
By Cecile Bukmeier Women have been working on vehicles since they were invented—there was even
Collision with Fate: Why the auto aftermarket is vulnerable to systems collapse
Toronto, Ontario — This week, Collision Repair celebrated the 95th anniversary of Regina Auto Body.
Public Defender: Why some repairers are ahead of the collision curve
by Andrew Shepherd In Canada, three provinces are embracing the certification of all collision repair
Editor’s Log: Priorities in Disorder
Toronto, Ontario — In January, the Alliance of Automobile Manufacturers and the Association of Global
The Art of Correction: Employee guidance versus discipline
by Jay Perry Research shows that employees want to be productive and succeed in their
Enriching Experience: Chelsea Stebner on the customer experience
By Chelsea Stebner “Customer experience” is a buzz word these days. Officially, it is defined
