
Reflect and Rebuild: It’s time we bring trust back to the trade
By Chelsea Stebner The definition of trust is the reliance on the integrity, strength and

Held to Account: Jay Perry on responsibility and continuous improvement
By Jay Perry One of the most challenging parts of leadership is the issue of

Build Back Better: Dave Luehr releases article on improving shop performance despite uncertainty
Toronto, Ontario – People did their best to survive the various calamities of 2020; people

The Good Life: Your good life is not a goal—it’s right now
By Chelsea Stebner I think that many of us know one of the very best

Don’t Be a Guesstimator: Forty says do your research and remove the guesswork
By Forty, the Progressive Estimator It isn’t very often that the wheel is reinvented, but

Forged In Fire: A welcome fresh start follows the flames
By Jay Perry At the mention of the Metal Ages, we can all conjure up

Our Year: Happy New Year from Collision Repair magazine
By Allison Rogers Traditionally, the annual flip of the calendar marks a fresh start. This

When it Comes to Training, the Time is Now: ‘Later’ is a Synonym for ‘Never’
By Stefano Liessi Does anyone remember the year 2000, and all the speculative horrors associated

Find Your Missing Piece: How do you hire the perfect fit?
By Chelsea Stebner Right People. Right Bus. Right seat? We hear so much about making

Navigating the New Year: Santa knows who’s skipping the sanitizer
By: Steve Knox When he came down the chimney, was Santa wearing a mask? Oh,

The Numbers Game: Pay attention to what your KPIs are telling you
By Jay Perry There is a great deal of emphasis on key performance indicators (KPIs)

OE Repair Information: Are we doing enough?
By Ben Hart Here we are in 2020; an industry that has endured many challenges