Almost one in four claims led to a vehicle being totalled in 2025, according to the CCC 2026 crash course report.
At the same time, the number of repairable claims declined. CCC reported a 9.7% year-over-year decrease in repairable claim volume across all coverages.
Among the claims that are repaired, the report shows an increase in technical procedures. The share of estimates including calibrations rose to 28.3% in 2025, up from 21.8% the previous year.
"From consumer affordability pressures to increasing vehicle technology to shifting claim behaviour, the industry isn't just evolving – it's becoming more complex and challenging to navigate," said CCC in a statement on social media.
Age of vehicles is also shifting. Older vehicles are accounting for a larger portion of repairable claims, while the share of newer vehicles has declined.
Repair costs continued to rise. Average total cost of repair reached $4,818 in 2025, an increase of 1.7% compared to 2024. Parts pricing increased 6.0% on average, while labour rates rose 2.9% year-over-year. Repair costs for vehicles six years old or newer averaged $5,721.
Cycle times and shop backlogs declined during the year, with backlogs averaging approximately 1.7 to 1.8 weeks, according to the report.
The crash course report is based on CCC data from claims-related transactions, including auto physical damage estimates and valuations.
