Three California motorists filed a class action lawsuit against CCC Intelligent Solutions, alleging the company used personal information from collision repair estimates to develop AI products without customer consent. The plaintiffs argue that a repair shop's agreement with CCC does not authorize using vehicle owner data for commercial AI development.
- What happened: Three California motorists sued CCC Intelligent Solutions for allegedly using personal repair data to train AI tools without consent
- The claim: CCC retained identifying information from collision repair estimates and combined customer records to develop commercial AI products
- Legal basis: Plaintiffs argue that repair shop agreements with CCC do not establish vehicle owner consent for additional AI uses
- Precedent: Similar disputes include FTC action against Ring (2023) for using private videos to train algorithms and Everalbum's 2021 settlement requiring deletion of models trained on user images
- Relief sought: Financial damages, deletion of affected records, and either removal of AI models or court-permitted retraining
A major collision repair service provider is facing legal action related to its alleged use of personal information supplied for repair use in the development of its AI tools.
Three California motorists have filed a proposed class action alleging that personal information supplied for collision repairs was used to develop AI products without consent.
They are suing Chicago-based CCC Intelligent Solutions Inc. and its parent, CCC Intelligent Solutions Holdings Inc. CCC supplies CCC ONE, software used by bodyshops to prepare estimates and exchange information with insurers.
LaTrenda Burries obtained an estimate at Caliber Collision in Redlands. Gloribel Garcia and Katleen Saturné obtained estimates at Matrix Collision Repair Facility and Brown Bros. Auto Body & Paint Shop in Los Angeles. The repairers are not defendants.
The motorists filed the lawsuit on 2026-10-08 in the U.S. District Court for the Central District of California. They allege that CCC retained identifying information from their estimates and combined customer records to develop commercial AI products and analytics.
They argue that a shop’s agreement with CCC does not establish the vehicle owner’s consent to those uses.
“This case is about restoring a basic principle: a company that wants to profit from your information should have to ask you first,” said plaintiffs’ lawyer Maro Burunsuzyan in a press release.
The plaintiffs seek financial relief and deletion of affected records and AI models, or court-permitted retraining. They acknowledge that determining whether CCC removed identifying details before training requires access to its records. The allegations remain unproven.
Similar disputes have reached U.S. regulators. In 2023, the Federal Trade Commission alleged that home-camera provider Ring used private videos to train algorithms without consent. A separate 2021 settlement required photo-storage provider Everalbum to delete models developed using users’ images.
For Canadian repairers, federal privacy guidance requires businesses subject to the Personal Information Protection and Electronic Documents Act to remain accountable for customer information transferred to service providers. Consent guidance distinguishes information uses necessary to provide a service from additional purposes.
The CCC lawsuit concerns U.S. estimates. Canadian customers are outside the proposed class.
This magazine reached out to CCC for additional details. At the time of publication, Collision Repair had not received a response.
