George Avery to guest on next Guild 21 conference call
Newport Beach, California — February 2, 2017 — George Avery is well-known in the collision repair industry for his work representing State Farm to the collision sector, a role he filled starting in 2005. However, Avery retired from the automotive insurance industry in June 2016. That’s part of what makes the upcoming Guild 21 conference […]
Guild 21 call looks at the benefits of plastic repair
By Jeff Sanford Toronto, Ontario — January 15, 2017 — Recently Kurt Lammon, President of Polyvance, spent an hour with repairers from across North America on the bi-monthly Guild 21 conference call. The call tuned shop owners in to the many and various benefits that accrue from fixing damaged plastic parts rather than replacing the […]
Honda’s Chris Tobie provides insight into new welding guidelines
By Jeff Sanford Toronto, Ontario — December 12, 2016 — Chris Tobie, Collision Repair Diagnostic Director at American Honda, recently outlined changes to the company’s policy regarding the welding of high-strength steel during the latest Guild 21 teleconference, presented by Verifacts Automotive. Tobie knows what he’s talking when it comes to collision repair. He joined […]
Guild 21: New digital marketing basics for collision repair centres
By Jeff Sanford Toronto, Ontario — November 22, 2016 — Marketing through digital channels is a given today, but the way in which digital messages are received and processed has changed in profound ways over just the last couple of years. Frank Terlep, founder of Summit eMarketing Sherpas, was the featured guest on the latest […]
Sean Carey: ADAS to drive deep and rapid change in claims management models
By Jeff Sanford Toronto, Ontario — September 11, 2016 — Sean Carey, principal of SCG Management Consultants, was the guest speaker on the most recent VeriFacts Guild 21 conference call. Carey predicted that driver assist technology is about to force real change in the traditional claims management model that will benefit the collision repair sector […]
High stakes: An expert’s guide to negotiating the best outcomes
By Jeff Sanford Toronto, Ontario — July 18, 2016 — Everyone has to negotiate in life. Whether it’s the client who wants to renegotiate a price after the job is done, or a supplier delivering product negotiation, it’s a part of everyday life. Getting it right is a vital skill for any business person, according to […]
Next Guild 21 call to focus on negotiation tactics
Hamilton, Ontario — July 11, 2016 — Negotiation tactics will be the focus of the next Guild 21 Conference Call, scheduled for Thursday, July 14 at 2 p.m. EST. The guest for the call will be Chris Voss, CEO of the Black Swan Group and author of “Never Split The Difference: Negotiating As If Your […]
Will GM create a certified collision program?
By Jeff Sanford Toronto, Ontario — May 16, 2016 — The most recent Guild 21 teleconference featured presenter John Eck of General Motors. Eck is the Manager, Wholesale Dealer Channel for General Motors Customer Care & Aftersales. He is responsible for managing the collision business, including GM Dealer wholesale parts strategies, programs and industry relationships. […]
Next Guild 21 conference call to feature John Eck of GM
Hamilton, Ontario — May 11, 2016 — Quality repairs will be the focus of the next Guild 21 Conference Call, scheduled for Thursday, May 12 at 2 p.m. EST. The guest for the call will be John Eck, Manager, Wholesale Dealer Channel for General Motors Customer Care & Aftersales. Eck has over 25 years of […]
Next Guild 21 call to feature author of ‘The Awakened Company’
Hamilton, Ontario — April 12, 2016 — A Canadian will take the featured guest spot on the next Guild 21 Conference Call, scheduled for Thursday, April 14 at 2 p.m. EST. The guest for the call will be Catherine Bell, founder of BluEra and author of “The Awakened Company.” Bell lives in Calgary, Alberta with […]
