Cognizant Claims: CCC sees 19 percent revenue growth, driven by AI deployment

Chicago, Illinois ⁠— CCC Intelligent Solutions announced its fourth quarter and fiscal year financial results on Tuesday, sharing the tech provider saw 19 percent adjusted revenue growth in 2021, a feat it says was driven by the increased deploying of artificial intelligence (AI) in insurance claims. The company said it processed nine million unique claims […]

Glass Half Full: Canadians steal the stage during Dave Luehr Positivity Summit

Nashville, Tennessee ⁠— Dave Luehr’s Elite Bodyshop Solutions held its third annual Positivity Summit on Friday, which featured a stellar lineup of speakers⁠ that included some of Canada’s most beloved collision repairers. From 10 a.m. through 4 p.m., Dave Luehr and Ryan Taylor treated more than 200 Positivity Summit attendees to insightful conversations with over […]

Price for Progress: CCC report lays out EV repair costs, post-crash drivability

Toronto, Ontario — According to a new report from CCC Intelligent Solutions, drivers aren’t the only ones putting up big bucks for electric vehicles as the report showed that the average EV repair is 3 percent more expensive than on an ICE. It was also found that replacement parts are generally more expensive on EVs […]

The Case for Claims: CCC preaches power of AI-driven estimates

Washington, D.C. — Artificial Intelligence (AI) has made its way into almost every industry in the world, and auto insurance has been no exception.  At American IT firm CCC, AI is being used every step of the way during the claims process. The company says that, because of AI, it was able to double the […]

Week in review – March 8, 2019

By CRM staff Toronto, Ontario – March 8, 2019 — So what really happened this week? What were the biggest headlines concerning the collision repair and automotive community? Collision Repair has prepared the top five news headlines from the week. 1. Volvo Parts Restriction While Volvo Car USA has announced that it has restricted the sale of […]

CCC introduces world’s first AI estimating tool

By CRM staff Toronto, Ontario — December 4, 2018 —  CCC Smart Estimate has just been introduced as the world’s first in-production artificial intelligence (AI) solution for vehicle estimates.  “Many other industries are already benefitting from AI, and now it’s the insurance industry’s turn,” said Jason Verlen, SVP, product management for CCC. CCC Information Services Inc., […]

CCC releases February industry trends: Fourth industrial revolution

Susanna Gotsch, director and analyst, CCC.

By CRM Staff   Peterborough, Ontario — February 14, 2018 — According to CCC’s January industry trends, the frequency and severity of automotive collisions will continue to grow in the coming years based on national trends. This will maintain the demand for auto repair shops for the foreseeable future, despite the move toward autonomous vehicles. […]

Survey: AI will supplement human estimators, not replace them

The majority of survey respondents think that AI technology will serve as a supplement to human estimators, but not replace them completely.

By Mike Davey Hamilton, Ontario — October 24, 2017 — Humans aren’t obsolete when it comes to preparing estimates, but the majority of readers who responded to our most recent survey believe that artificial intelligence (AI) tools will someday supplement their abilities and make the process faster and more accurate. Both Mitchell and CCC have […]

Mitchell launches AI-enabled estimate review; signs integration agreement with OEConnection

Mitchell AI

By Allison Preston San Diego, California — October 17, 2017 — Mitchell has announced the launch of Mitchell WorkCenter Assisted Review, which the company says is the first integrated workflow solution to leverage artificial intelligence (AI) for the estimate review process. By using visual computing to analyze photos, the solution uses machine-learning technology to help […]