Parts Disruption: Toyota Canada apologizes to collision community for ongoing delays

Toronto, Ontario — September 4, 2019 —In an email to Collision Repair, Toyota Canada apologized to members of the public and the collision community who have been affected by delays in their parts distribution network.

Over the past few weeks, bodyshops around Canada have faced long delays for parts from Toyota Canada.The company also said the parts delivery delays–which some Collision Repair readers report to be up to four weeks–have  been caused by a planned systems transformation. 

“While we are doing everything we can to minimize any disruptions during these systems changes and return to our normal service levels as quickly as possible, we recognize that these changes may affect some of our customers and dealers,” wrote David Shum, Toyota Canada’s corporate communications team lead.

While the details of the problematic systems transformation remain unclear, Toyota Canada did confirm that it was unrelated to the soon-to-open Eastern Canada Parts Distribution Centre in Clarington, Ontario. The planned move from its current location in Scarborough will not occur until the spring of 2020.

Toyota Canada also told Collision Repair that it welcomed calls from concerned customers.

“We encourage any customers with questions or concerns to contact our customer service centres at 1-888-TOYOTA8 or 1-800-26LEXUS,” Shum wrote.

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One Response

  1. Your apology is of no use to my husband and I. Our corolla was vandalized 16 days ago and we are hearing from the collision place that the parts are on back order with no notion of when they will be delivered. We have only one car and we are paying off a car loan on a vehicle we are not able to drive. How can a huge, incredibly lucrative company be unable to deliver parts in Canada? Our insurance coverage for the rental vehicle end in less than a week!

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