Niagara Falls, Ontario — The Consolidated Collision Services (CCS) team hosted more than 100 attendees for the finale of its 2024 On Target conferences on Oct. 16 and 17. Held at the scenic Hilton Fallsview in Niagara Falls, Ontario, the event, hosted in conjunction with the Automotive Conference Expo (ACE), offered participants a perfect blend of strategic insights, networking opportunities and entertainment.
The event officially kicked off with a welcome reception on Oct. 16, followed by a President’s Dinner, setting the tone for a dynamic two-day agenda. Attendees were treated to a series of presentations and updates, including a business and strategy update from Mike Beier, incoming president of Consolidated Dealers Co-Operative; a CCS On Target 2024 Overview from Charles Aubry, general manager of CCS; an introduction to 3M Repair Stack and an insurance partner update from Grant Northcut of Aviva Canada.
Keynote speaker Ryan Taylor, founder of BodyShop Booster, delivered an inspiring talk on industry innovation. Later, Steve Trapp, senior process consultant at LEAP, provided valuable insights into optimizing business processes.
Award Winners
CCS Market Leader Award, Presented by BASF Canada
This award recognizes a CCS location that has emerged as the clear and definitive market leader in its community, significantly surpassing all competitors in performance and service excellence.
Winner: Imperial Collision Centre and Intact Sudbury Service Centre in Sudbury, Ontario
Performance Excellence Award, Presented by Enterprise Mobility
This award honours the top-performing CCS location based on metrics like Length of Rental (LOR) and ARMS performance for 2024, demonstrating exceptional operation efficiency and customer service.
Winner: Image Honda Collision Centre in Hamilton, Ontario
Collision Centre of the Year, Presented by Consolidated Collision Services
The most prestigious award of the event, it recognizes the CCS location that exemplifies excellence in all aspects of collision repair, leadership, and customer satisfaction throughout the year. These awards reflect the commitment and excellence of CCS members, setting new industry standards in customer service, performance, and leadership.
Winner: Bramgate Collision Centre in Brampton, Ontario
Memorable Moments
After lunch at the beautiful Watermark Restaurant, attendees were treated to a unique interview with Stephen Harper, former Prime Minister of Canada, hosted by Bruce Croxon of Dragon’s Den, as part of ACE 2024, in conjunction with Consolidated Dealers and the Motor Vehicle Retailers of Ontario (MVRO). Following that–a celebrity meet and greet featuring Elvis Stojko, Joe Kocur, Rachel Homan, Ernie Whitt and Ken Reid, as well as a concert featuring Dwanye Gretzky to wrap up the event.
The evening concluded with a lively ACE reception, which offered networking, drinks and music by Dwayne Gretzy at Margaritaville.
“The 2024 CCS On Target Conference showcased the growing strength of the network and the industry’s commitment to continuous improvement and collaboration,” Aubry told Collision Repair mag. “Thank you to everyone who attended and contributed to making this event a resounding success!”
