BREAKING POINT
Let’s hope it doesn’t get there By DARRYL SIMMONS The response to my last column, “The Tipping Point” was a lot greater than I had expected. Thank you for sharing your concerns. Letters via email came from across the country and each one was saying the same thing. As a shop owner or manager, you […]
UNCOVERING HIDDEN DAMAGE
The time to look for issues is before alignment, not during If you’re not looking for something, will you find it anyway? Sometimes. Maybe. More likely, maybe not. When it comes to collision repair, that’s a problem. For the customer, and for the repair shop. Missing things that could or should have been caught results […]
INTERNET REAL ESTATE
Valuable websites are non-negotiable Column by VENESSA DI VITO When thinking of a website, I no longer regard it as just a tool to gather contact information. When the Internet went public 29 years ago, many people, including myself, used it to gather emails for people and companies. In fact, many sites were created just […]
NO EXCUSES
Your staff deserve air conditioning Would you want to work in a sauna? Probably not. As Canadians, we’re blessed to experience the four seasons: from the snowy, whiteout conditions in the winter months to the blazing hot storm-inducing temperatures of summer. As such, though, we are burdened with the responsibility of the HVAC. Believe it […]
THE GREAT GAME OF GETTING RESULTS
Teamwork makes the dream work—but it takes a little more, too Column by TOM BISSONNETTE … CONTINUED FROM PREVIOUS ISSUE In my last article, I touched on how we went from being a flat rate shop to a straight time shop. I wanted to expand on that a bit—I am not endorsing one pay system […]
CAN YOU BELIEVE THIS?!
DOE-N’T DO THIS The occupants of a Fort St. John, B.C. vehicle have been arrested by the RCMP for several charges including possession of live wildlife, a one-month-old deer fawn, according to the RCMP—and naturally, some drugs. Reportedly, the fawn enjoyed some time with RCMP members before being handed over to Conservation. It has since […]
TECHNOLOGY NEWS
SPRAYING WITH SEWAGE BMW is partnering with BASF to develop the next generation of paints using an innovative new material—sewage waste. Euphemistically dubbed “sustainable paints made from bio-waste,” these matte paints are part of the company’s focus on sustainability and reduced CO2 emissions. Most importantly, these new paints are chemically identical to previously manufactured body […]
OEM NEWS
A WELD TO THE WISE Toyota announced it is icing the use of heat to straighten body and frame components on OEM repairs, as well as reinforcing pre-existing welding techniques, in a Collision Repair Information Bulletin (CRIB) issued in June. The automaker says that, due to the high-strength sheet steel used for structural body and […]
GETTING THE SHINE BACK
Part Two: Timing is everything Column by JAY PERRY In this article we are going to focus on the second of three fundamentals we must establish with each customer in order that we deliver a product or service that is going to fully satisfy the customer. As each of you leaders know, the customer’s expectations […]
THERE IS NOTHING FINER THAN A NICE ‘SPLASH’
Summer colours are wonderful when they match Column by STEFANO LIESSI I began my career in the collision industry on the floor in the refinish department. A few years amid the lacquer putty and primer. I can still smell the sweet scent of talc. Sadly, it will be one of the scents that likely triggers […]
