Orangeville, Ontario — A Hyundai dealership is in the spotlight after telling a victim of catalytic converter theft that the business was not responsible for thefts, since it was out of their control.
According to a Global News article from Wednesday, a Brampton resident sent her vehicle to the dealership, hoping to replace a faulty component. Instead, her vehicle had its catalytic converter theft stolen.
While legally protected from theft liability thanks to its terms and conditions, this has left the dealership in a position where it may deny any responsibility for securing customer vehicles within the dealership’s property.
“It’s out of our control. We don’t control theft,” said Phil Richards, dealer principal of Orangeville Hyundai.
Improving security is easier said than done and involves a multi-layered approach. Whether safeguarding your customers’ vehicles or their credit card information, criminals will target the weakest link in your security.