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Prep Your People: All staff should be ADAS aware, says I-CAR

Toronto, Ontario ⁠— All bodyshop staff should be aware of advanced driver assistance system calibration requirements, a team of I-CAR specialists said during Wednesday’s Canadian Collision Industry Conference (CCIF) session.

“The better question is who doesn’t need to know,” remarked Bud Center, I-CAR manager of technical research and development. 

“If the CSR answers a customer call, they must know the preliminary questions to ask and primary functions of the system. Estimators need to identify the systems, procedures and equipment. Technicians need to understand how repairs will affect the systems…and what needs to be recalibrated afterwards. Even porters need to understand how ADAS behaves when moving vehicles.

“Everyone at the shop needs to have an understanding of how their roles play into ADAS,” said Center.

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