New Management: GM announces administrative changes to U.S. collision network, no changes in Canada

Detroit, Michigan — Mitchell will continue to manage General Motors’ Canadian certified collision repair network, despite the OEM’s decision to shift management of its U.S. certified auto body network from Mitchell to VeriFacts Automotive. 

In the U.S., VeriFacts will now oversee the General Motors Collision Repair Network (CRN). The company had previously partnered with GM on the automaker’s certified CT6 Cadillac Aluminum Repair Network.

“We’ve taken our customers’ feedback to heart when determining opportunities to improve the Collision Repair Network,” said GM customer care and aftersales collision manager John Eck in a statement. “Our customers asked for more independence, and by working with VeriFacts Automotive, the network’s new administrator, we can now provide facilities with the ability to make their own choice when it comes to the shop’s preferred workflow and estimating platform.”

The decision means the OEM’s U.S. CRN facilities will no longer be bound to Mitchell as an estimating system. 

“Additionally, the updated program will allow for migration of the Cadillac Aluminum Repair Network to a single network program,” GM wrote in a news release. “Facilities will no longer need to enroll in two programs, and VeriFacts will have the ability to segment specialty facilities during the enrollment process, removing the need for facilities to purchase multiple certifications.”

No changes have been announced to the Mitchell-managed General Motors Canadian Collision Repair Network, which was launched in 2020. Mitchell serves as program administrator, overseeing enrollment and verifying that repair organizations meet high standards for facilities, training, tools and equipment.


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