Net-working Together: GM and Mitchell launch GM collision repair network in Canada

Toronto, Ontario — Mitchell and General Motors have announced the GM Canada Collision Repair Network, which will allow participating businesses to access each company’s business and technology resources designed to streamline repair processes, increase consumer confidence and support the safe return of GM vehicles to the road.

Mitchell will serve as program administrator, overseeing enrollment and verifying that repair organizations meet high standards for facilities, training, tools and equipment. The new Canadian collision repair network closely mirrors GM’s U.S. program, which launched in 2018 and is also managed by Mitchell. Core member requirements—including a list of essential tools and curriculum for technician development—will now be standard throughout the network’s North American facilities.

Additionally, participating facilities will use Mitchell Cloud Estimating with integrated repair procedures to create estimates and repair plans that offer line-level access to GM procedures as the appraisal is written, reducing research time and facilitating proper repair.

Mitchell justified its choice in OEM in an online press release, stating that the GM Collision Repair Network provides a metrics-driven approach that requires participants have training, tools and repair procedures that can help them properly and safely restore today’s increasingly complex vehicles, such as those equipped with advanced driver assistance systems (ADAS) and constructed of special materials.

“Vehicle complexity has skyrocketed in recent years, necessitating expert knowledge, equipment and tools to do the job right,” said Bob Rintoul, vice president of Myers Automotive Group. “With the GM Collision Repair Network, we can be confident we have the resources needed to get vehicle owners back on the road safely. And with the certification, we also have an advantage over the competition.”

Additional information, including how GM Canada dealers can enroll, is available on the Mitchell website. In 2021, the collision repair network will expand to Canadian independent repairers and Multi-Site Operators (MSOs).

“We’re honoured to support GM and its launch of the Canadian GM Collision Repair Network,” said Debbie Day, executive vice president and general manager of Mitchell’s Auto Physical Damage division. “Close collaboration and a joint commitment to proper, safe repair has resulted in a successful program for Network participants throughout the US. Having recently introduced Mitchell Cloud Estimating to the Canadian market, now is the perfect time to expand the program to all of North America.”

For more information, please visit www.mitchell.com.


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One Response

  1. This is great news, our industry is slowly advancing to accommodate proper equitable repairs. Estimating with procedures provided as we include line items, no excuses from repairers or partners. Now to get more OE’s thinking this way. Can not scrap all of them, need to fix some, may as well do it right the first time

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