HOLD STRONG, FORGE ON

We are amid a technical tsunami, of which only the most powerful collision centres will survive BY ALLISON ROGERS We are all more than aware of how fast this industry progresses. Procedures can change overnight, models become more complex by the months, coatings change like chameleons and top-of-the-line tools rotate annually. Just last Fall, the […]

THE POWER OF PARR

The limits are endless with great people by your side BY TOM BISSONNETTE “I saw enough of the shops over in Europe to make the decision to come back and totally transform Parr into a world class collision repair facility.” As many of you know, I am not an auto body technician—I was a mechanic […]

MAKE YOUR BOTTOM LINE TOP OF MIND

Do you really need more work—or is there an alternative? BY STEFANO LIESSI What if I were to suggest a strategy that could bring an increase to the revenue stream all by way of adjusting a process or two. Would you be interested? In my regular Collision Repair columns, I typically touch on training in […]

HELD TO ACCOUNT

Looking to improve? Take responsibility BY JAY PERRY The end game of accountability is to assist our team members to becoming self-reliant in providing corrective measure that take us toward continuous improvement in the area of everything we do as a corporation. One of the most challenging parts of leadership is the issue of accountability. […]

REFLECT AND REBUILD

It’s time we bring trust back to the trade BY CHELSEA STEBNER Trust—or lack of it—is causing breakdowns in communication and in production during the collision repair process. It is causing layers of paperwork and administrative time. It is causing relationships that we think are decent, to erode over small issues. The definition of trust […]

SHIFTING GEARS

A year into the pandemic, shopowners get creative in boosting bottom lines BY DIANNE PARK THACH It has been a challenging year for many small businesses due to the COVID-19 pandemic. But some collision repair centres are taking on the challenge by making adjustments, as well as finding new ways to draw business amid slowdowns. […]

SETTING PACE

What is top production—and how do you achieve it? BY DAVID DICENZO Numbers are important to Mark DeLorenzo. The second-generation owner of Toronto-based Ryding Auto estimates that his collision shop would ideally service between five and 12 cars a day, depending on the size and complexity of the job. Those were pre-pandemic figures, of course. […]

OUR STORY IS YOUR STORY

For the last 20 years we’ve covered a lot of ground together Time sure flies when you’re having fun. It seems like just yesterday when Remy Rousseau and I were pondering cover ideas for the first edition. Lorenzo D’Allessandro was the inaugural cover story. It was a great call, as we enter the 20th year […]