By CRM staff
Toronto, Ontario — February 7, 2019 — With CARSTAR reaching 30 years in business, the network has announced a number of promotions as part of a strategy for driving CARSTAR North America forward.
“These changes will help us achieve our goals of growth in scale, continued improvement in our key performance indicators and driving franchise partner profitability,” says Michael Macaluso, president, CARSTAR. “Our organizational changes are also a step forward in advancing our long-term succession plans, assuring talented and experienced leaders are present in all levels of the organization.”
The promotional announcements include:
The former CARSTAR franchise partner Jeff Labanovich, will now serve as the general manager of CARSTAR in Canada and has demonstrated an unwavering commitment to continuous operational enhancements. Reporting to Dean Fisher, chief operating officer for CARSTAR North America, Labanovich will now be responsible for both CARSTAR’s insurance and operations teams in Canada.
Arlo Johnson, now general manager of CARSTAR in the U.S., has led various successful initiatives that prioritize partner needs and demonstrate CARSTAR’s premier capabilities. Johnson will be responsible for both CARSTAR’s insurance and operations teams in the U.S.
Vince Matozzo, director of sales in Canada, is leading all insurance sales activity in Canada, reporting to Labanovich.
Scott Paul, senior director of sales in the U.S., is leading all insurance sales activity in the U.S., reporting to Johnson.
CARSTAR is also acknowledging the following individuals for their demonstrated achievements in driving the business forward and strategically positioning CARSTAR for success in future opportunities:
Jennifer Benner will now assume the role of senior marketing manager for CARSTAR in Canada.
Melissa Grmusa will now take on the role of marketing manager, taking on a larger lead in CARSTAR’s communications and public relations strategy.
Connor Smith will now assume the role of OE manager for CARSTAR, to continue building OE relationships and store participation in certification opportunities.
Monica Horvath-Cekolj will now take on the role of director of franchise services.
With plans to enhance its already thriving analytics team, CARSTAR is also allocating additional resources to this increasingly vital department in the coming weeks.