AutoHouse Technologies 2020 Canadian Benchmark Report: Touch Times

Vancouver, British Columbia ⁠—  AutoHouse Technologies has released its 2020 Canadian Benchmark Report for the collision repair industry, where the company details sales, gross profit trends, cycle times and touch times for the Canadian autobody sector last year.

Last week, Collision Repair magazine covered sales, gross profit trends and cycle time. Today, we cover AutoHouse’s data for touch time in collision repair centres across Canada.

Nationwide, the average touch time was 2.7 hours per day⁠—up 0.2 hours from 2019. This is the first time AutoHouse’s data for average touch time has varied since 2017; in the years 2018 and 2019, national averages for touch time remained unchanged.

In 2020, Western Canada’s average touch time was 2.6 hours per day (up 0.3 hours from 2019) and, in Eastern Canada, 2.8 hours per day (up 0.3 hours from 2019). The top 10 percent of performers tout touch times of 4.0 hours per day, says AutoHouse.

For more information on the origin of a vehicle impact’s touch time, check out the full report. 

AutoHouse Technologies will be hosting a webinar to discuss its 2020 Canadian Benchmark Report on June 22, 2021, at  1:30 p.m. ET (10:30 a.m. PT). Click here to register.


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