By CRM Staff
Toronto, Ontario — August 22, 2018 – In spirit of Tow Safety Week, CAA South Central Ontario announced a Towing Bill of Rights for consumers.
The Towing Bill of Rights highlights eight easy to remember points for motorists to keep in mind if they ever need a tow.
Drivers are often uneducated when it comes to requesting a tow for their vehicle. They worry about being over charged or being misled by tow truck operators that insurance will cover the costs when in fact it doesn’t
“Despite the rules that came into law in Ontario early last year, many consumers still seem to be unaware of their rights when it comes to towing,” said Teresa Di Felice, AVP, government and community relations at CAA SCO.
“It can often be very stressful for motorists after a collision or vehicle issue, and the Towing Bill of Rights is a quick and easy reference guide to help put the power and knowledge back in the hands of consumers.”
The list of rights for consumers is available in print and digital formats
In partnership with the Provincial Towing Association of Ontario, CAA SCO will distribute over 10,000 handy reference cards to motorists across the province starting today.
“It is critical that motorists understand their rights when it comes to towing, and it is also important that tow truck operators understand exactly what is expected of them when a vehicle is to be serviced,” said Joey Gagne, president, Provincial Towing Association of Ontario. “Distribution of the Towing Bill of Rights contributes to both of these goals and we are happy to work with CAA to promote the protection of consumer rights in Ontario.”
CAA South Central Ontario (CAA SCO) encourages all Ontario motorists and consumers to familiarize themselves with the specific terms of the Towing Bill of Rights:
1. You have the right to decide who can tow your vehicle and to what location unless otherwise directed by police.
2. A permission to tow form must be signed before towing starts, unless you have an auto club membership.
3. The towing company must provide you with an itemized invoice, before receiving payment.
4. The final bill cannot be more than 10% above the quoted price.
5. If you choose, you can pay by credit card.
6. During business hours, you can access your vehicle to get your personal items, while it’s stored at a towing facility.
7. A tow operator must notify you where your vehicle will be towed.
8. Tow operators must disclose if they are receiving a financial incentive for towing your vehicle to a particular vehicle storage facility or repair shop.
Tow Safety Week runs Sunday, August 19 to Saturday, August 25, 2018, and also features a Tow Show where roadside professionals will take a pledge to protect consumers.
A digital version of the CAA Towing Bill of Rights is also available for download or printing at towrights.ca