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The Automation Era: CIECA to host webinar on claims and appraisal experience

Toronto, Ontario — The Collision Industry Electronic Commerce Association (CIECA) announced that its next CIECAST webinar is scheduled for Thursday, March 25 at 2 p.m. ET: How Claims Automation is Transforming the Appraisal Experience.

The one-hour live broadcast will feature three presenters from CIECA member companies. They include Olivier Baudoux, Mitchell International; Jimmy Spears, Tractable; and Raj Pofale, Claim Genius.

“COVID-19 and changing consumer preferences have accelerated the auto insurance industry’s shift toward claims automation,” said Baudoux. “To support new virtual workflows, images and artificial intelligence (AI) have become essential to the vehicle appraisal process. When combined with the latest technology and data, this gives insurance carriers and collision repairers the ability to accelerate the creation of an estimate and optimize the cycle time and consumer experience.”

During the CIECAst webinar, the presenters will describe how rapid technology adoption during the pandemic has set the stage for breakthrough advancements in the way claims are handled and highlighted the importance of an open, flexible and scalable technology platform.

Topics include:

  • Benefits of AI-enabled claims processing,
  • Opportunities to apply automation at key decision points in the claims journey,
  • Accuracy of AI predictions and recommendations,
  • Role of the appraiser and AI in virtual, guided and touchless estimating, and
  • How CIECA Standards may play a role in the future.

All industry segments, including CIECA members and non-members, are invited to attend.

Baudoux is the senior vice president of global product strategy and artificial intelligence for Mitchell’s Auto Physical Damage division. As a technical leader, former NASDAQ company CTO and expert in AI and automation, he is skilled in formulating technology strategies to meet diverse customer needs and managing development across global teams. Baudoux has worked for Mitchell over the last five years and has been the driving force for the rapid transformation to cloud and claims automation.

Spears is the head of automotive for Tractable, which develops artificial intelligence for accident and disaster recovery. Prior to joining Tractable, he led the USAA Auto Experience and the USAA Global Auto Physical Damage operations and strategy. Before that, he directed the Strategic Initiatives team at Farmers Insurance and served on the staff at Nationwide Insurance.

As the founder and CEO of Claim Genius, Pofale has more than 22+ years of experience in the financial technology industry as a technology leader. Prior to founding Claim Genius, he worked with many Wall Street financial enterprises. An entrepreneur by nature, he was inspired by the disruptive and innovative idea of automating automobile claim assessments and established Claim Genius in late 2017.

Following the presentation, there will be a Q&A session.

To register for the CIECAst, click here.

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