Crash for Cash: Survey finds 42 percent of Ontarians prefer cash settlement for fender benders
Toronto, Ontario — A recent survey from RATESDOTCA seems to indicate that a significant portion of Ontario drivers would prefer to leave their insurance company out of the loop when it comes to small fender-bender accidents. The survey found that 42 percent of Ontario drivers would prefer to pay or accept a cash settlement instead […]
Calm Compensation: Changes to Alberta insurance claims process ‘fairer and more customer-focused,’ says IBC
Edmonton, Alberta — The Direct Compensation for Property Damage (DCPD) system for Alberta’s auto insurance industry came into effect on Jan. 1, moving the province toward a model that incorporates more fault-free policy options. As of the beginning of this year, Albertan drivers are able to claim vehicle damage that they are not responsible for […]
Considerate Claims: Alberta to allow not-at-fault drivers to pursue claims through own carrier
Edmonton, Alberta — Changes are on the way for the Alberta auto insurance industry as the provincial government announced new measures to streamline claims processing for not-at-fault drivers. Starting Jan. 1, drivers will be able to claim vehicle damage that they are not responsible for to their own insurance company and not that of the […]
Barrie Unburied: IBC estimates $100 million in insured damage from Barrie tornado
Barrie, Ontario — New estimates from the Insurance Bureau of Canada show that Barrie, Ont. and its surrounding communities were hit harder by July’s tornado than previously thought, as the city continues rebuilding the newly estimated $100 million in insured damage. On July 15, a tornado swept through Barrie and its neighbours of Innisfil, Kawartha […]
Going to the PUB: MPI requests 1.2 percent rate reduction, $335 million rebate for customers
Winnipeg, Manitoba — Some much deserved relief could be on its way to Manitoba drivers as MPI has announced that it has requested a 1.2 percent rate decrease and $335 million rebate from the Public Utilities Board (PUB). Manitoba Public Insurance (MPI) originally filed its preliminary 2022/23 General Rate Application with the PUB in June […]
Finding the ‘Sweet Spot’: Customers still crave human interaction in claims
Toronto, Ontario — Despite the uptick in virtual claims amid the COVID-19 pandemic, consumers still crave human interaction in their claims interactions, according to an April 2021 report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers still want human touch when they need it,” reads the company’s whitepaper. “Consumers appreciate the […]
Dent Season: SGI expecting influx of claims following Regina hailstorm
Regina, Saskatchewan — Paintless dent repairers in the Prairies better prepare for an influx of work: with the sudden hailstorm that ripped through Regina on Tuesday night, Saskatchewan Government Insurance (SGI) is bearing down for an influx of claims expected to come in the days following the damage. On Tuesday night, Saskatchewan’s capital experienced golf […]
Claims Communication: Surveys finds Canadian millennials prefer texting with insurers
Toronto, Ontario — A new survey found Canadian millennials, people aged 25 to 45 prefer texting with their insurance providers for certain parts of the claims process and view texting as an asset in regards to selecting an insurance company. The study conducted by Hi Marley, found that 56 percent of Millennials and 52 percent of […]
The Smoke Clears: IBC reports $78 million in damage after Lytton, B.C. wildfire
Vancouver, British Columbia — The Insurance Bureau of Canada has reported that the June 30 wildfires in Lytton, British Columbia are estimated to have caused $78 in insured damage. In addition, last Wednesday’s press release from IBC said that a majority of the roughly 300 claims issued are related to residential property damage. “This wildfire […]
Holy Hail: Calgary hailstorm caused $247 million in insured damage, according to estimates
Calgary, Alberta — The hail storm that hit Calgary over a month ago caused $247 million in insured damage, according to initial estimates from Catastrophe Indices and Quantification Inc. (CatIQ). On July 2, Calgary experienced extensive flooding of streets, underpasses, and parking lots. There were also reports of a damaged gas line, downed trees, and sewer […]
