Dealer Dilemma: High EV volumes lead to first CSI drop in 28 years, J.D. Power says
Toronto, Ontario — If your dealership shop is repairing EVs, you had better make sure you know what you’re doing, as a new report from J.D. Power has found a correlation between the recent influx of battery-powered vehicles and the first year-over-year CSI index decline in 28 years. The automotive advocacy organization reported Thursday that […]
People Pleasers: Hyundai Canada releases four years of customer reviews
Markham, Ontario – As part of a project four years in the making, Hyundai Canada has compiled nearly 87,000 independently submitted customer reviews of their vehicles and are pretty pleased with what they found. “Of those reviews, 40,985 owners have given their vehicles an overall score of 10/10, while 23,208 owners have scored their vehicles […]
Aftermarket Satisfaction: J.D. Power finds key service in customer satisfaction
Toronto, Ontario — Acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores; specifically those for full-service maintenance and repair or quick repair jobs, said a recent J.D. Power study. “Satisfaction is highest in all three segments among customers who receive recommendations for—and accept—additional work,” J.D. Power wrote. Satisfaction scores […]
