Solera Panel to Discuss Perfect Balance Between Touchless Claims and Manual Interactions in Claims Workflow at InsureTech Connect

Multiple panels focus on digitizing the insurance experience and processing touchless claims

WESTLAKE, Texas–(BUSINESS WIRE)–Solera Holdings, LLC, the global leader in vehicle lifecycle management, will be hosting an engaging panel discussion during InsureTech Connect in Las Vegas, followed by a networking event.

The conference, which will be held at Mandalay Bay Resort from Sept. 20-22, brings together industry experts to offer the latest insights on how insurance companies are evolving to meet the needs of their clients.

Solera’s panel, titled “Striking a Balance between Digitizing and Humanizing the Claims Workflow” will take place on Sept. 20 at 2 p.m. PT. The session will cover how insurance companies can achieve the perfect blend between touchless claims and human interaction.

“We are grateful to Solera for hosting this important discussion on the need to digitize the claims workflow while making sure insurers still provide the ‘human touch’ after a First Notice of Loss event,” said Rocio Sarriegui Zulueta, Global Content Director & International Strategy of InsureTech Connect. “This topic aligns perfectly with InsureTech Connect’s theme of looking into the future of insurance during the world’s largest gathering of insurance leaders and innovators.”

Solera’s 2022 Innovation Index showed that 79% of tech savvy consumers would trust automotive claims powered entirely by AI. While the claims process needs to become an elevated digital experience, human interaction is needed to enhance the customer service experience.

Panelists for the discussion include:

  • Bill Brower, Vice President of Industry Relations, Solera
  • Mary Mahoney, Vice President of Replacement and Leisure Division, Enterprise Holdings
  • Ramon Lopez, COO, Allcat Claims Service
  • Natalie Kaschalk, Vice President of Insurance Services, Copart Inc.

Interested attendees can register for the panel here: Insuretech2022/panel.

Brower will also moderate a discussion on Day 2 of InsureTech Connect titled “Touchless Claims Processing: Why Insurers Should Embrace This.” Panelists taking part in this discussion include:

  • Donald Lacey, Chief Investment Officer, Ping An Global Voyager
  • Elixabete Larrea, Partner, McKinsey & Company
  • Megan Holstein, Head of Absence Management Product, The Hartford
  • Sean Burgess, Chief Claims Officer, Lemonade

Commented Brower: “These two panels cover topics that I have been excited about for years. I’m looking forward to exchanging ideas with other insurance leaders who, like Solera, have been at the forefront of modernizing the insurance experience.”

To see the full InsureTech Connect agenda, visit vegas.insuretechconnect.com/agenda/. For more information on Solera’s breakthrough solutions, visit Booth 2345 throughout the conference for a free demonstration and explore www.solera.com.

About Solera

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, cap hpi, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.


Priti Sharma


PAN Communications 


(407) 734-7332  


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