Toronto, Ontario — Lorenzo D’Alessandro, president of CSN 427 collision perfectly captured the theme of Dave Luehr’s Positivity Summit last week as he outlined the actions he’s taken to help Toronto, Ont. bodyshops thrive in the face of the pandemic.
During Jan. 15’s Positivity Summit, hosted by Elite Bodyshop’s Dave Luehr and Ryan Taylor, CEO of Bodyshop Booster, D’Alessandro was featured as one of the many shop owners to discuss how they’ve fared throughout the pandemic, and brimmed with optimism throughout the discussion.
For D’Alessandro—a longtime advocate for industry training—keeping technicians and staff up-to-date on the latest tools and technologies has been a top priority amid the pandemic.
“We’ve been doing a ton of training—leadership training, mentorship training, you name it,” he said. “We need to position ourselves for success when we come out of this.”
He also said customer service has been of chief importance.
“There are three things we need to focus on right now, in the words of CSN,” said D’Alessandro. “Customer service, customer service and customer service.”
D’Alessandro said CSN 427 has racked up more than 1,300 Google reviews and takes pride in its customer service. He also recently acquired a new facility.
“It’s a good time to buy a bodyshop. There are opportunities out there. The party’s gonna start soon,” he said. “The number one punishment man can come up with is solitary confinement—when we come out of this, the first thing people will do is get on the roads.”