Toronto, Ontario -- Collision repair shops are seeing encouraging signs: the overall length of rental in the U.S. during Q2 2025 has dropped again.
LOR fell to 15.1 days, down nearly one day from Q2 2024 and closely mirroring the decline observed in Q1 2025. While still elevated compared to pre-pandemic levels — Q2 2025 LOR remains 2.9 days higher than Q2 2020 (13.2 days) and 3.1 days higher than Q2 2019 (12.0 days) — the downward trend is clear.
The shorter LOR times appear to reflect a general easing of industry bottlenecks. According to the report, average shop backlogs dropped to just 1.7 weeks in April 2025 — the lowest since the second quarter of 2021. Notably, more than 20 percent of collision centres reported having no backlog at all, marking a post-pandemic high and suggesting that repair cycle times are beginning to stabilize across much of the industry.
Here are some numbers:
- Drivable LOR: 13.9 days in Q2, down 0.7 days from Q2 2024; highest in Alaska (19.6 days), lowest in North Dakota (8.9 days)
- Non-drivable LOR: 20.7 days, a 1.7-day decline; Alaska also topped this category at 29.7 days, while D.C. had the shortest at 16.9 days.
- Total-loss LOR: 13.4 days, down 1.4 days year-over-year. Alaska and Wyoming were exceptions, seeing increases of 3.8 days and 1 day, respectively.
Other notable trends include reduced OEM parts use, which is down to 58.5 percent from 61.1 percent, as well as increased parts repair up to 16.4 percent from 15.1 percent, signalling a strategic shift toward more cost-effective repairs. Additionally, average customer deductibles rose by $38 to $863, reflecting growing out-of-pocket costs.
