Making it Count: AutoHouse Technologies’ Mike Gilliland presents 2020 Benchmark Report; covers cycle, touch times nationally

Toronto, Ontario — As collision repair shops across the country prepare to pull back into the fast lane following a year where repair jobs were few and far between, a new report from AutoHouse Technologies shows that the pandemic may have inspired a renewed attention to detail among repair technicians.

In a June 22 virtual meeting to discuss the findings of the 2020 Canadian Benchmark Report, AutoHouse president Mike Gilliland outlined a number of areas of note when it comes to the overall performance of the Canadian collision repair sector in 2020 versus 2019.

Most notably, Gilliland pointed out that, in both the east and west, cycle and touch times have improved among collision repair shops. According to AutoHouse data, cycle times have decreased by an average of 0.5 days in the West and 0.3 days in the East. Touch times were noted to have increased by 0.3 hours across the board, marking a trend that Gilliland regarded as a positive sign for the recovery of the collision industry.

“These improved cycle and touch times are conducive to shop profitability,” said Gilliland.

The report also delved into new data regarding sales mixes in collision shops, noting that sublet work, such as third-party calibration services, is quickly becoming one of the largest sources of income for shops with sublet work now making up 6.8 percent of the average sales mix.

A link to AutoHouse’s full report can be found here.


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