Know Your Stuff

Providing proper repairs doesn’t have to be a labyrinth—hold strong

Insurer-repairer relations can be a maze for the collision repairer striving to restore a vehicle to its pre-accident condition, according to OEM standards. And, when it comes to getting fairly compensated for necessary scanning, diagnostics and calibration procedures, that maze becomes an everyday labyrinth for the modern collision repairer.

Recognizing the importance of OEM procedures—and spreading the word—is the first step in backing your repair case to any party. With impressive capabilities like those of advanced driver assistance systems (ADAS), come great responsibilities— which often lay upon the collision repairer. The procedures required after even the slightest bump can be extensive, and it’s your job to be educated on the topic. Be prepared to prove the case for your proposed estimate.

The customer, while some may be mightily aware of the safety capabilities present on their vehicles, does not have the same understanding as a collision repairer. Leverage your knowledge in vehicle systems by explaining—and, if needed, showing—your customer why your recommended calibrations are so crucial to the repair process. With the customer on your side, your goal of completing a proper repair is one step nearer.

When it comes down to it, your job as a collision repairer is to repair what is needed postcollision— no questions asked.

For any scanning, diagnostic, ADAS-related questions, feel free to reach out to AirPro Diagnostics.



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