By Tom Davis
Calgary, Alberta — November 29, 2017 — Knowledge is power, but natural ability is the most important skill of all. That’s the case for Charlotte Wilson, who has been promoted to the position of Manager at Craftsman Collision’s Calgary South shop, despite taking a slightly different route into the trade.
Previously an Advised Team Manager dealing primarily in mortgages at UK bank Lloyds Group, Wilson moved to Canada in 2016 and picked up a job as a receptionist at Craftsman Collision.
She will now manage some 15 staff members at the Calgary South location, which originally opened in 1997 and was the company’s first location in the province. The Western Canada-based firm now has three Craftsman Collision-branded shops and two luxury collision repair locations branded Distinctive Auto Works in Alberta.
“I joined Craftsman Collision because of the way in which they conduct their business, what they offer and the work environment they encourage,” said Wilson. She hopes to help Craftsman Collision provide the best possible experience for consumers, from a properly fixed car to a comfortable waiting room. “I want to go above and beyond customer expectations,” she added.
“A love of cars, a knack for fixing things and a long history in the automotive trade. These are qualities associated with many of our managers, but Charlotte Wilson took a distinctly different route,” read a statement from Craftsman Collision. “Which only proves that at Craftsman, we’re more impressed by ability than by what it might say on your [resume]. Ability is something Charlotte has in spades, bolstered by some well-learned lessons from the banking folks.”
Laura Necochea, HR Manager commented on the strengths that she believes Wilson will bring to Craftsman Collision. “She’s going to bring tremendous value. She’s a confident leader, empathetic, understanding and holds a lot of industry knowledge.”
Craftsman Collision began with its first collision repair shop in Vancouver some 40 years ago, and has now grown to over 40 locations across western Canada. More information about the company can be found at craftsmancollision.com.