PAY, PERKS, AND CUSTOMER SERVICE

How the industry needs to change Column by NANCY ROLLAND Industry operators are going to have to treat their employees and their customers better if they hope to remain competitive. That was the message several hundred collision repair operators and suppliers heard loud and clear at the recent Southeastern Collision Conference in South Carolina. The […]

INTERNET REAL ESTATE

Valuable websites are non-negotiable Column by VENESSA DI VITO When thinking of a website, I no longer regard it as just a tool to gather contact information. When the Internet went public 29 years ago, many people, including myself, used it to gather emails for people and companies. In fact, many sites were created just […]

THE GREAT GAME OF GETTING RESULTS

Teamwork makes the dream work—but it takes a little more, too Column by TOM BISSONNETTE … CONTINUED FROM PREVIOUS ISSUE In my last article, I touched on how we went from being a flat rate shop to a straight time shop. I wanted to expand on that a bit—I am not endorsing one pay system […]

GETTING THE SHINE BACK

Part Two: Timing is everything Column by JAY PERRY In this article we are going to focus on the second of three fundamentals we must establish with each customer in order that we deliver a product or service that is going to fully satisfy the customer. As each of you leaders know, the customer’s expectations […]

THERE IS NOTHING FINER THAN A NICE ‘SPLASH’

Summer colours are wonderful when they match Column by STEFANO LIESSI I began my career in the collision industry on the floor in the refinish department. A few years amid the lacquer putty and primer. I can still smell the sweet scent of talc. Sadly, it will be one of the scents that likely triggers […]