Carrossier ProColor launches online appointment booking

A screenshot showing Carrossier ProColor's new online booking application. The customer simply chooses a shop, then fills out a few fields on the right hand side of the screen, then chooses the preferred appointment time from the calendar.

Laval, Quebec — March 22, 2016 — Carrossier ProColor has launched a new service for booking vehicle damage appraisal appointments online. The new service seems to be designed to make things as easy for customers as possible, while facilitating communication using a method of their choosing.

Developed by Progi, the ProgiSync online management tool for appointment scheduling has been implemented in all of the Carrossier ProColor network’s collision repair centres. The new service allows customers to be autonomous in the process of booking an appointment for their vehicle damage appraisal.

“ProgiSync is the lastest digital solution developed by Progi which allows collision centres, insurers and consumers to easily book a vehicle damage appraisal appointment,” says Patrick Turcotte, Business Development Director at Progi. “This web-based service will allow the collision centres throughout the Carrossier ProColor network to improve their communications with customers and insurance partners while reducing the number of telephone interventions.”

The process is designed to be simple. A customer finds the closest collision repair centre on the Carrossier ProColor website, and can then book an appointment by selecting the best date and time with the help of an interactive calendar. The calendar displays the time slots available at that particular location. The software sends the customer a confirmation of the appointment, as well as a reminder. The message is sent by either email or text message depending on the customer’s preferences. All the customer has to do is arrive at the collision centre at the time of the appointment.

“We are delighted to offer an alternative way of booking appointments which is adapted to the modern lifestyles of our clientele,” says Mary Jayn de Villers, Director of Communications and Marketing for the Carrossier ProColor network. “We are constantly seeking new ways to improve our services to simplify the repair process and enhance the overall customer experience. We believe that the integration of this service will please our customers and allow us to achieve the goals of excellence that we have set.”

For more information, please visit carrossier-procolor.com.


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