Axalta Launches new North American Chat Service

By CRM staff
Toronto, Ontario — September 14th 2018 — Axalta announced the introduction of a new online chat support for North American refinish customers.
The news, which was announced Monday, will provide customers with a convenient new way of reaching customer care.   
The chat will present users with a quick an easy bridge to a customer service representative who can assist in providing colour formula information, colour match support and product selection assistance on Axalta’s leading refinish brands including Spies Hecker, Standox and Cromax. 
“A quality finish and an outstanding color match are extremely important to our customers,” said Troy Weaver, Vice President, Axalta North America Refinish.  “With online chat support, customers who have color questions or need product use and selection help can simply open an online chat session through their cell phone’s browser or the shop’s computer to get support quickly and efficiently.”
The online chat will be managed by an experienced team of customer care agents, constructed of colour match and product experts who will provide assistance to Axalta customers at no additional charge. 
The online chat feature can be accessed by a chat button found on the homepage of Axalta’s customer website after logging into axalta.us
Chat will be available during North American business hours. 
For more information visit axalta.com

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