Vancouver, British Columbia — AutoHouse Technologies has released its 2021 Canadian Benchmark Report for the collision repair industry, where the company details sales, gross profit trends, cycle times and touch times for the Canadian autobody sector last year.
Last Friday, we took a look at AutoHouse’s data for sales and gross profit trends; today, we cover the company’s results for cycle times.
Nationwide, the average cycle time in 2021 was 11.4 days, said AutoHouse—down 0.1 days versus 2020.
According to AutoHouse, the time between the vehicle’s arrival and the start of repair is 2.1 days on average; the repair, from start to finish, was reported at 9.1 days on average and the time between repair completion and customer delivery is 0.9 days, on average.
To be considered among the top 10 percent of cycle time performers, collision centres should aim to keep their cycle times just below 6.1 days.
In Western Canada, the average cycle time was 11.6 days (no change from 2020), while Eastern Canada’s average was 11.2 days (down 0.1 days vs. 2020).
For more information on sales volume and gross profit differences between the average facility in Eastern and Western Canada, as well as the average amount paid by customers versus insurers, request your copy of the 2021 Canadian Benchmark Report here.
AutoHouse Technologies will be hosting a webinar with Collision Repair mag to discuss its 2021 Canadian Benchmark Report on Thurs., April 21, 2022, at 2 p.m. Click here to register.