Vancouver, British Columbia — AutoHouse Technologies has released its 2020 Canadian Benchmark Report for the collision repair industry, where the company details sales, gross profit trends, cycle times and touch times for the Canadian autobody sector last year.
Yesterday, we took a look at AutoHouse’s data for sales and gross profit trends; today, we cover the company’s results for cycle times.
Nationwide, the average cycle time in 2020 was 11.4 days, said AutoHouse—down 0.4 days versus 2019.
When the numbers are crunched, the time between the vehicle’s arrival and the start of repair is 2.4 days on average; the repair, from start to finish, takes 9 days on average, and the time between repair completion and customer delivery is 0.9 days, on average.
To be considered among the top 10 percent of cycle time performers, collision centres should aim to keep their cycle times just below 6.1 days, about 47 percent lower than the national average.
In Western Canada, the average cycle time was 11.7 days (down 0.5 days from 2019), while Eastern Canada’s average was 11.3 days (down 0.3 days from 2019).
For more information on sales volume and gross profit differences between the average facility in Eastern and Western Canada, as well as the average amount paid by customers versus insurers, check out the full report.
AutoHouse Technologies will be hosting a webinar to discuss its 2020 Canadian Benchmark Report on June 22, 2021, at 1:30 ET (10:30 AM PT). Click here to register.