Columbus, Ohio — October 10, 2013 — TenPoint Complete has announced an expansion to CSi Complete that the company says allows repairers and insurers to stay in touch with their customer throughout the repair process via e-mail, SMS (text), Interactive Voice Response (IVR) and call centre services.
CSi Complete says it has customized its e-CSI offering to communicate with vehicle owners at key moments in time, the “Moments of Truth,†when a customer’s expectations depend on a shop’s or insurer’s next step.
Phone-based and e-CSI surveys are customizable for repairers and insurers. Providing CSI services for 20 years, TenPoint says its web-based reporting tool, CSi Complete Real Time Reporting (RTR), is able to provide the industry’s most configurable and robust CSI database.
“We have focused our solution on the ultimate consumer, the vehicle owner. As an industry, we need to be prepared to communicate with vehicle owners in the way they want to be heard, when they want to be heard,” said Michael Sturgis of TenPoint Complete.
CSi Complete’s e-CSI suite is powered by CynCast. For more information, please visit tenpointcomplete.com.
