Toronto, Ontario — Daniel Guarino, owner of Leon’s Auto Body, recently announced that his team was recognized by Tesla as a top customer service performer for Q2 2023.
The collision repair facility, which is part of Tesla’s certified collision repair network, achieved a customer service index (CSI) score of 96 percent after receiving 22 surveys.
“On behalf of the Tesla Collision Team, we would like to congratulate you and your team for an important achievement,” wrote the OEM in an email to Leon’s. “Over the last quarter, we have been monitoring your performance and we are excited to share that you’ve met the criteria [that] makes you a top performer in [your] entire region.”
According to Tesla’s email to Leon’s, a collision repair facility must receive a minimum of 10 customer surveys and achieve a CSI score greater than 95 percent to be considered a top performer.
