Artificial Intelligence Aggravations: Customers dissatisfied with AI-based vehicle technologies, says J.D. Power
Washington D.C., United States — Many vehicle drivers are dissatisfied with the artificial intelligence (AI) technology systems included in their vehicles, J.D. Power Report’s 2024 U.S. Tech Experience Index (TXI) Study reveals. The study—which polled 81,926 owners of new 2024 model-year vehicles found that while owners often offer praise for some advanced vehicle features, others […]
Poor Connection: J.D. Power names smartphone connectivity as concern for new vehicle shoppers
Toronto, Ontario — A new study from J.D. Power shows that while drivers have been generally satisfied with their new-vehicle purchases lately, smartphone connectivity continues to fall short of consumer expectations. “Owners are caught in the middle when vehicle and phone technologies don’t properly connect,” said Dave Sargent, v-p of automotive quality at J.D. Power. […]
