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A New Direction: Conduct review of MPI CEO linked to Project Nova pitfalls, board confirms

Winnipeg, Manitoba — Manitoba’s public insurance corporation said goodbye to its CEO on Tuesday and subsequent reporting from the CBC shows that Eric Herbelin’s dismissal is in fact linked to his handling of Project Nova. This dismissal of MPI’s highest-ranking executive comes immediately following a review carried out to assess Herbelin’s conduct, the results of […]

Digital Doubts: Customers unsatisfied with digital insurance options, J.D. Power says

Toronto, Ontario — A new study from J.D. Power has found that despite the large amounts of money being poured into customer-facing websites and mobile apps by insurance companies, customer satisfaction with digital shopping is on the decline. The 2022 U.S. Insurance Digital Experience Study found that customer satisfaction fell 16 points from last year, […]

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