A New Direction: Conduct review of MPI CEO linked to Project Nova pitfalls, board confirms
Winnipeg, Manitoba — Manitoba’s public insurance corporation said goodbye to its CEO on Tuesday and subsequent reporting from the CBC shows that Eric Herbelin’s dismissal is in fact linked to his handling of Project Nova. This dismissal of MPI’s highest-ranking executive comes immediately following a review carried out to assess Herbelin’s conduct, the results of […]
A Lapse of Faith: Leaked internal MPI emails express concerns over Project Nova review, says CBC report
Winnipeg, Manitoba — The saga of Project Nova continues in Manitoba, as newly released internal emails from MPI raise concerns about McKinsey & Company, the consulting firm carrying out a $12 million review of the project. Manitoba NDP leader Wab Kinew released the emails during question period on Wednesday, stating that the chain of messages […]
Getting it Right: MPI to hire consultant to guide $290 million ‘Project Nova’ online transition
Winnipeg, Manitoba — Manitoba Public Insurance’s move to an online platform has been wrought with delays since it was first announced in 2019, though the provincial insurer said Wednesday that it will be hiring a consultant to oversee the project through to its new launch date in the 2025/26 fiscal year. The consultant that will […]
Digital Doubts: Customers unsatisfied with digital insurance options, J.D. Power says
Toronto, Ontario — A new study from J.D. Power has found that despite the large amounts of money being poured into customer-facing websites and mobile apps by insurance companies, customer satisfaction with digital shopping is on the decline. The 2022 U.S. Insurance Digital Experience Study found that customer satisfaction fell 16 points from last year, […]
