DRIVING HAPPINESS
Catering to the younger generation is a compassion—forward approach Column by JAY PERRY The World’s Happiest Country List was recently released. It was nice to see we Canadians are at number 15 (overall) out of 147 countries listed. Our neighbours to the south are close at position 23. I still find it worth pondering why […]
MODERN HEROES IN BUSINESS
Don’t let your values be compromised in trying times Column by JAY PERRY In society, we have daily examples of heroism in our first responders, police, armed forces, front-line health workers and individuals in these groups do fantastic things for us with their heroic attitude. I would also like to recognize some business leaders for […]
THUMBS UP
Evaluating the new normal Column by JAY PERRY A new era is upon us, and it is not the time to panic. It will be two to three decades before we start to see the fuller effects of what the pandemic has done to society. Right now, we are seeing the first glimpses of how […]
A TRUE LEADER
Assess your mistakes withteam members Column by JAY PERRY An interesting report in the Harvard Business Review May/June issue highlighted six errors commonly made by leaders—particularly in the value they place upon their team members. These errors were proven to drive up employee defections. In today’s day, that’s a cost we cannot afford. We cannot […]
GET OUT OF THE BOX
Unleashing innovative thinking Column by JAY PERRY “The problem is …” It’s a great start to a close-minded conversation, yet we hear it so frequently. We all tend to become hyper focused on a singularity about an issue we are dealing with. Let’s face it, businesses exist to solve problems—if there were no problems or […]
RESPONSE VS. REACTION
Hold your fire—think it through Column by JAY PERRY It’s easy to become upset with circumstances presented within our day. Mature leaders know that they simply cannot give into the temptation of blowing up at someone. We must respond as opposed to react. This is a very difficult task for a leader as there seem […]
MISSION CRITICAL
Find your leading edge through strong leadership Column by JAY PERRY In a recent article in the Business Development Bank of Canada (BDC), the former BDC President and CEO Jean-René Halde stated, “Leadership is the key driver of best practices, innovation and productivity. It’s not surprising that there is strong correlation between leadership development and […]
TIME FOR A RETHINK
Never let your hubris get the best of you Column by JAY PERRY As Einstein is attributed to have said, “Doing the same thing over and over expecting a different result is the definition of insanity.” He didn’t really say it, but I believe he believed it. Leaders fall into the trap of continuing to […]
GETTING THE SHINE BACK
Part Three: A recipe for value Column by JAY PERRY In this issue we will round out our conversation on the third of the three fundamentals to ensure the customer transaction is going to end on a good note. This is price. Most people make the mistake of thinking this is the most important of […]
GETTING THE SHINE BACK
Part Two: Timing is everything Column by JAY PERRY In this article we are going to focus on the second of three fundamentals we must establish with each customer in order that we deliver a product or service that is going to fully satisfy the customer. As each of you leaders know, the customer’s expectations […]
