A Digital Dosage: Customer satisfaction with digital claims process increases by 17 points from 2023, says J.D. Power Report
Toronto, Ontario — According to J.D. Power’s 2024 U.S. Claims Digital Study released on Tuesday, insurers’ investments in the digital claims process has resulted in significantly higher customer satisfaction scores. Specifically, as noted by the study, overall satisfaction with the digital insurance claims process scored 871 points on a scale of zero to 1,000. This […]
On the Up: J.D. Power reveals July Market Metrics; aging vehicle market makes ‘collision repair key,’ says VP of AutoForecast Solutions
Ottawa, Ontario — J.D. Power has released its Automotive Market Metrics for July 2024, which shows a strong used vehicle market—a good sign for the collision repair industry, according to automotive market analyst Sam Fiorani. According to the monthly report, new vehicle prices compared with customer-facing prices have remained relatively stable this year, with new […]
Losing Charge: Only 11 percent of Canadian new-vehicle shoppers ‘very likely’ to consider an EV, says J.D. Power report
Toronto, Ontario — According to a recent report from J.D. Power entitled “2024 Canada Electric Vehicle Consideration Study,” just 11 percent of new-vehicle shoppers in the country are “very likely” to consider an electric vehicle (EV) for their next purchase. This figure represents a three percentage point decrease from 2023 and the second consecutive year […]
EV/AV Report: Electric vehicles get worn down; while Tesla offers free FSD trials
Toronto, Ontario — Toronto, Ontario — In this weekly electric and autonomous vehicle report, a J.D. Power survey reveals that electric vehicle (EV) drivers are uninformed about the reality of tire wear; while Tesla offers Full Self Driving (FSD) features to United States consumers in a free trial. Expectations wearing thin According to a J.D. […]
Dependability Deflations: J.D. Power 2024 U.S. Vehicle Dependability Study reveals consumer vehicle problems up 17 percent
Toronto, Ontario — According to the J.D. Power 2024 U.S. Vehicle Dependability Study, vehicle owners are experiencing more problems after three years of ownership, a 17 percent increase from previous years. The study, which specifically asked owners about their model-year-2021 vehicles found that the industry average of issues is now 190 problems per 100 vehicles […]
EV/AV Report: Borrowed cars, autonomous startups and charging critiques
Toronto, Ontario — A Vancouver man accidentally drives off in the wrong Tesla using nothing more than his app, Gatik’s expansion hints at a growing autonomous trucking fleet in Canada and J.D. Power warns of rising electricity prices hurting EV owners. This is the latest in electric and autonomous vehicles. Inadvertent Felony A Vancouver man […]
Dealer Dilemma: High EV volumes lead to first CSI drop in 28 years, J.D. Power says
Toronto, Ontario — If your dealership shop is repairing EVs, you had better make sure you know what you’re doing, as a new report from J.D. Power has found a correlation between the recent influx of battery-powered vehicles and the first year-over-year CSI index decline in 28 years. The automotive advocacy organization reported Thursday that […]
More Tech, More Troubles: Advanced driver tech may affect overall satisfaction; innovate anyway, says J.D. Power
Toronto, Ontario — With the implementation of new technology in vehicles comes an understandable learning curve for drivers to get a hold of, though according to a recent report from J.D. Power, the way these additions affect driver satisfaction is more nuanced than it may seem. In its press statement announcing the release of the […]
Signs of the Times: Wider adoption of traffic sign recognition tech on the horizon, says J.D. Power
Toronto, Ontario — The capabilities of the modern automobile are in a seemingly constant state of expansion and having a keen understanding of the latest digital safety features, like Traffic Sign Recognition (TSR), is crucial to being prepared when one of these vehicles rolls into the shop. J.D. Power released a shopping guide last Wednesday […]
EV/AV Report: July 4, 2022
Toronto, Ontario — In today’s EV/AV report, Volvo reports on the future of electric vehicles (EVs) in Canada, the National Research Council successfully tests a self-flying helicopter and Tesla replaces AI development team members with AI developers. Green Future A recent study by Volvo suggests that Canadians are turning towards EVs for a future purchase, […]
