Auto claims satisfaction rises for second year in a row
Toronto, Ontario — May 21, 2017 — Customer satisfaction with auto insurance in Canada increased for the second consecutive year, according to the J.D. Power 2017 Canadian Auto Insurance Satisfaction Study, despite nationwide premium increases. “It does seem counterintuitive to see customer satisfaction increase as premiums rise, but customers are content to pay more when […]
New J.D. Power report puts the brakes on the connected car hype
By Jeff Sanford Westlake Village, California — August 25, 2015 — Well-known automotive consultancy J.D. Power has just released a fascinating new report that deflates some of the hype around connected and digital cars. According to the report automakers are spending billions on devices and doodads that no one is using. The most interesting bit […]
Management of drivable claims key to lower overall satisfaction: J.D. Power
By Jeff Sanford Toronto, Ontario — July 21, 2015 — J.D. Power has released the 2015 Canadian Auto Claims Satisfaction study. The findings will be extremely interesting to anyone in the auto claims economy: drivers are significantly less satisfied with their auto insurance claims process in 2015 than in 2014. The study is based on […]
Empowering your perspective
James “David” Power is the founder of J.D. Power and Associates, having started the marketing firm in 1968. With over 50 years of experience in the automotive industry, Power has become one of the industry’s top advisors and recently released a new book entitled Power: How J.D. Power III Became the Auto Industry’s Adviser, Confessor […]
