PAY, PERKS, AND CUSTOMER SERVICE
How the industry needs to change Column by NANCY ROLLAND Industry operators are going to have to treat their employees and their customers better if they hope to remain competitive. That was the message several hundred collision repair operators and suppliers heard loud and clear at the recent Southeastern Collision Conference in South Carolina. The […]
Improving Standards: John Eagle to help promote OEM procedures after lawsuit
By Tom Davis Dallas, Texas — October 5, 2017 — John Eagle Collision Center and attorney Todd Tracy of Tracy Law Firm have “agreed to work together today to improve safety standards in the nation’s collision repair industry,” according to a joint press release. The announcement follows a Dallas county civil jury’s verdict, as reported […]
Friday Fun: BC brokers in hot water for improperly accessing AutoPlan
By Jeff Sanford Toronto, Ontario — July 27, 2017 — In this week’s edition of Friday Fun we look into how brokers in BC are under investigation as a result of allegations that they improperly accessed the province’s Autoplan system, a court action in the US that alleges a shop didn’t follow OEM procedures, how […]
