Guild 21: George Avery on potential best practices for DRPs

George Avery

By Tom Davis Newport Beach, California — October 13, 2017 — The latest Guild 21 conference call aimed to create a conversation on how to improve the relationship between shops and insurers in regards to direct repair programs (DRPs). The guest was George Avery, formerly of State Farm, and now an independent consultant.  Avery, who […]

AMi adds two courses to collision repair offering

North Richlands Hills, Texas — November  30, 2016 — The Automotive Management Institute (AMi) has announced the addition of two new online courses for the collision repair segment. The new online courses, developed by Mike Cassata, are “Getting the Most Out of Your DRP” and “Photography and File Documentation.” Each course is approximately 30 minutes […]

Guild 21: New digital marketing basics for collision repair centres

Frank Terlep was the most recent guest on the Guild 21 conference call. Terlep discussed how shops must adapt their marketing to suit a mobile and connected populace.

By Jeff Sanford Toronto, Ontario — November 22, 2016 — Marketing through digital channels is a given today, but the way in which digital messages are received and processed has changed in profound ways over just the last couple of years. Frank Terlep, founder of Summit eMarketing Sherpas, was the featured guest on the latest […]

MSO Symposium to include Insurer Panel

North Richland Hills, Texas — July 13, 2016 — The final program for the MSO Symposium, held during NACE, is now complete. This year’s MSO Symposium offers new content in a key segment. The Insurer Panel, moderated by Marcy Tieger, Principal of Symphony Advisors, will cover topics including direct repair partner (DRP) strategy, evolution of […]