Aftermarket Satisfaction: J.D. Power finds key service in customer satisfaction
Toronto, Ontario — Acknowledging customers upon arrival at an aftermarket service facility can significantly improve customer satisfaction scores; specifically those for full-service maintenance and repair or quick repair jobs, said a recent J.D. Power study. “Satisfaction is highest in all three segments among customers who receive recommendations for—and accept—additional work,” J.D. Power wrote. Satisfaction scores […]
