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EV/AV Report: Electric vehicles gain in reliability according to new Consumer Reports; Waymo announces Miami expansion beginning in 2026

Toronto, Ontario — In this electronic and autonomous vehicle report, Consumer Reports’ annual vehicle reliability survey has found that new electric vehicles have fewer problems than in the past; while Waymo announces expansion into Miami, Florida beginning in 2026. Reliable ratings Consumer Reports’ annual vehicle reliability survey has found that new electric vehicles have fewer […]

Moments of Truth: Customers see collision process as unified experience between repairers and insurers, says CCC report

Toronto, Ontario — A new report from CCC Intelligent Solutions Inc. titled “Moments of Truth: Customer Satisfaction and Retention in the Auto Insurance Claims and Repair Journey” reveals that customers see the collision process as a unified experience between repairers and insurers. According to the report, “CCC Intelligent Solutions Inc. undertook a study to identify […]

EV/AV Report: Recent study reveals majority of Quebec drivers oppose the loss of ZEV incentives; while Nissan’s ProPilot Assist reminds drivers to limit time in left lane

Toronto, Ontario — In this weekly electric and autonomous vehicle report, a new study conducted by Leger reveals that the majority of Quebec drivers oppose the loss of ZEV incentives in the province; while Nissan announces the latest version of ProPilot Assist, which reminds drivers to limit time spent driving in the left lane. Static […]

Connectivity Concerns: 76 percent of vehicle owners fail to see benefits of connected automotive services, reports LexisNexis

Toronto, Ontario — According to a recent automotive consumer satisfaction study from LexisNexis Risk Solutions, despite vehicles’ increasing connectivity, 76 percent of surveyed vehicle owners don’t see the value or benefit of these connected services. The study—which specifically surveyed 2,227 vehicle owners in the United States in July 2023 who purchased or leased a used […]

EV/AV Report: Electric vehicles quick-swap; while autonomous vehicles are in demand

Toronto, Ontario — In this weekly electric and autonomous vehicle report, Kia showcases its “Platform Beyond Vehicle” scheme at the 2024 Consumer Electronics Show (CES); while a survey from Ghost Autonomy shows consumer interest in autonomous vehicles. Bop it, twist it, swap it At the Consumer Electronics Show (CES) in Las Vegas, Nevada, Kia has […]

Stay a While: AIA Canada covers consumer trends amid COVID-19

Ottawa, Ontario ⁠— The Automotive Industries Assocation of Canada (AIA Canada) says consumers behaviours have shifted amid COVID-19, and some customers want to see certain aspects stick around, even in the post-pandemic era. AIA Canada presented the data in an Oct. 28 webinar, where AIA President J.F. Champagne, Quorus Consulting Group President Rick Nadeau and […]

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