Report: J.D. Power study finds consumer want ‘connected experience’

Toronto, Ontario — August 31, 2016 — A new report from J.D. Power shows consumers want a “connected experience” when it comes to automotive service. The J.D. Power 2016 Canadian Customer Service Index Long-Term (CSI-LT) Study focuses on the mechanical repair and service industry, but it seems likely that consumers will soon start to expect […]