We’re an industry determined to develop BY JAY PERRY I’ve written about the resilience and humanity of the industry in past articles. It is heartwarming to see what business leaders have done thought the past year and half—but I also want to pay tribute to what has happened in our businesses over the past 20 […]

Held to Account: Jay Perry on responsibility and continuous improvement

By Jay Perry One of the most challenging parts of leadership is the issue of accountability. We all know and want the benefits that can come from holding ourselves and our team to account for quality of services or products, our policies, actions and decisions but the balance required to do it properly can be […]