Finding the ‘Sweet Spot’: Customers still crave human interaction in claims 

Toronto, Ontario ⁠— Despite the uptick in virtual claims amid the COVID-19 pandemic, consumers still crave human interaction in their claims interactions, according to an April 2021 report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers still want human touch when they need it,” reads the company’s whitepaper. “Consumers appreciate the […]

Setting a New Score: Co-operators approved to offer credit score-based rating

Toronto, Ontario – Nova Scotians with good credit are in for a treat if they drive under Co-operators General Insurance, now that the company has announced that credit scores can now be used as a rating factor for auto insurance, following the regulator’s approval. “The company proposed a new rating variable, Insurance Score, based on […]

PEI Goes Paperless: Province approves use of electronic proof of auto insurance

Charlottetown, Prince Edward Island – Effective as of December 17, 2020, Prince Edward Island (PEI) drivers have the option to digitally store and present their proof of auto insurance in the form of eSlips. Approved by the Superintendent of Insurance for Prince Edward Island, this move follows Nova Scotia, Ontario, Alberta, Newfoundland and Labrador, Quebec, […]