Transforming Claims Processing: Allstate’s augmented reality solution for crash scene reconstruction
Toronto, Ontario — Allstate has submitted a patent application for a system capable of generating augmented reality representations of crash scenes, as detailed in a patent released on March 5. According to the patent, this system will allow users to interact with vehicles, real-world locations, and various objects such as trees, while also incorporating factors […]
Finding the ‘Sweet Spot’: Customers still crave human interaction in claims
Toronto, Ontario — Despite the uptick in virtual claims amid the COVID-19 pandemic, consumers still crave human interaction in their claims interactions, according to an April 2021 report from LexisNexis Risk Solutions. “No matter how great the technology is, consumers still want human touch when they need it,” reads the company’s whitepaper. “Consumers appreciate the […]
Artificial Brains or Bust: Carriers can either invest in AI or risk being stranded, says Mitchell International
San Diego, California — By 2030, more than half of current claims activities could be replaced by artificial intelligence (AI) enabled automation, according to Mitchell International’s Q2 Industry Trends Report and financial research firm McKinsey and Company. The shift toward an increased AI presence in automotive claims was no doubt spurred by the pandemic, says […]
Credit Cleared: RSA Canada receives approval for credit-score based auto insurance in Nova Scotia
Halifax, Nova Scotia — Nova Scotia’s insurance regulator has approved RSA Canada’s introduction of a Quality Rating Factor (QRF), which uses credit scoring for rating auto insurance. RSA Canada’s proposed QRF will only apply to writing new auto business, not existing business. The board noted that it has already approved the use of the QRF […]
Setting a New Score: Co-operators approved to offer credit score-based rating
Toronto, Ontario – Nova Scotians with good credit are in for a treat if they drive under Co-operators General Insurance, now that the company has announced that credit scores can now be used as a rating factor for auto insurance, following the regulator’s approval. “The company proposed a new rating variable, Insurance Score, based on […]
PEI Goes Paperless: Province approves use of electronic proof of auto insurance
Charlottetown, Prince Edward Island – Effective as of December 17, 2020, Prince Edward Island (PEI) drivers have the option to digitally store and present their proof of auto insurance in the form of eSlips. Approved by the Superintendent of Insurance for Prince Edward Island, this move follows Nova Scotia, Ontario, Alberta, Newfoundland and Labrador, Quebec, […]
