Surveys

CRM Collision Index: Claims friction and administrative burden

Collision repair facilities across Canada participated in the first CRM Collision Index. The results were eye-opening. More than two-thirds of respondents...

Crm1920x1080 Burdens Admin

Course Correction: Technicians want better training

ASE Education Foundation

More technicians said they can access the training they need in 2026, but many still reported gaps in course topics, training quality and time away from work...

CRM Collision Index June 2026 Results

In our first Collision Intelligence Index survey, two thirds of Canadian collision shops report weaker profitability, with insurer pressure leading the way — here's what shop owners had to say.

Crm Profitability Pressure600x160 Results

Pre-Launch Survey: Help build CRM's new Collision Index

Collision Repair magazine is launching the CRM Collision Index, a new national benchmarking initiative tracking what’s really happening inside Canadian...

Call for Comment: CRM's annual insurer relations report

Over the past few weeks, Collision Repair has been conducting its annual insurer relations report...

Stand Up, Speak Out: Collision Repair's annual insurance survey

Collision Repair is once again turning to industry professionals to help complete the 2026 Insurance Survey. It comes at a moment of sustained...

Call For Submissions

Auto Insurance: GTA drivers paying highest rates, report finds

Toronto drivers face the highest auto insurance premiums among six major Ontario cities, with higher claims costs, theft and repair expenses identified...

Toron

Vehicle Fleets: Collision rates drop precipitously as costs rise

A new report on the state of the commercial transportation sector shows that North American fleet collision rates fell between 2021 and 2025...

Geotab

Survey Says: Customer pay now routine for many Canadian shops

Customer pay transactions are now a routine reality for many collision repair facilities across Canada, according to a recent Collision Repair magazine reader...

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Still Time To Comment: Customer Pay's impact on repairers

Customer pay is no longer a theoretical talking point in Canada’s collision repair industry. As vehicle technology grows more complex and insurer coverage gaps...

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Reader Survey: Aftermarket parts certifications

Toronto, Ontario -- The Certified Automotive Parts Association announced late last year it was discontinuing its published downloadable aftermarket parts...

Aftermarket Parts Certified Or Not

Survey Says: OEM rules are clear -- but how they are applied isn’t

Toronto, Ontario -- Everyone in the collision repair ecosystem insists they understand OEM repair requirements — insurers, bodyshops and OEMs...

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