Soundtrack to Success: CRM readers chime in with what they’ve been listening to lately

Toronto, Ontario — The bodyshop can be a noisy place; someone could be welding in one area, a heavy-duty fan could be blowing in another, reception is bustling with customers and phones are ringing all day long—maybe there’s a shouting match with an insurer, or two.

That’s why we here at Collision Repair decided to sing a new tune for a moment and reach out to our readers to hear about how they bring the noise at the workplace.

In a survey sent out to our email subscribers, we asked all about the role of music in the bodyshop and how it helps our collision industry experts, in the repair bay and the office alike, get through their day.

For the sake of establishing the sorts of environments around the bodyshop that music can be found in, we asked respondents to report how often there is music playing in their work area as well as where in the shop their work area is.

It was found that about 60 percent of respondents reported that there is almost always music playing in their work area. 

As well, 60 percent of respondents said that they work from offices and about 25 percent from the repair bay, with reception area and spray booth staff making up the last 10 and five percent, respectively. 

Regardless of where the music is being played from however, 63 percent responded that the music they do get to listen to is played on shared speakers and don’t necessarily get a choice what they listen to.

All said, respondents appear happy with the general choice in music played at work with the response of Rock/Metal representing 42 percent of those surveyed and aligning with the preferences of the 52.6 percent who want to hear rock music while at work.

In a turn of events that is unlikely to shock all the young techs separated by decades from their co-workers, the most common method for listening to music in the shop is still the ol’ reliable FM band radio, with about 58 percent reporting local radio as their go-to, with streaming as the only notable alternative.

In fact, 84.2 percent of those who took part in the survey consider playing music in the workplace to be either a somewhat positive or very positive influence on staff morale, with select outliers drawing attention to the potential distracting influence of bringing additional noise into an industrial environment.

So at your next staff meeting, consider bringing up the idea of having a speaker playing in the shop; maybe even make a staff playlist, no doubt they would get excited for it.

Talk to them about Luke Combs. Apparently they all really like him.


Do you listen to music while you work?

ALWAYS (63.2%)

RARELY (21.1%)


NEVER (5.2%)

What genre of music to listen to while you work?

ROCK/METAL (42.1%)


POP (15.8%)




N/A (5.1%)

What kind of influence does playing music in the bodyshop have on overall staff morale?

Very Positive Influence (52.6%)

Somewhat Positive Influence (31.6%)

Neutral/Plays no role (10.5%)

Somewhat Negative Influence (0%)

Very Negative Influence (5.3%)


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