The 2026 MSO Symposium on November 2 in Las Vegas will bring together senior executives from major collision repair organizations to discuss growth strategies amid declining claim frequency, the business applications of artificial intelligence, and capacity challenges facing the industry's largest multi-shop operators.
- The 15th annual MSO Symposium takes place in Las Vegas on November 2, 2026 with three panel discussions featuring industry leaders
- First panel addresses revenue growth strategies as collision repair organizations adapt to declining claim frequency and rising total loss rates
- Second panel explores AI business applications with CEOs from RB Global, Allstate, and CCC Intelligent Solutions discussing investment opportunities
- Final panel features CEOs of Boyd Group, Caliber, Classic Collision, and Crash Champions discussing acquisition strategies, labor challenges, and capital deployment
- Event requires qualification for attendance and serves as a critical platform for examining industry evolution and technological transformation
The 2026 MSO Symposium will bring senior executives from major collision repair organizations and industry suppliers together for three panel discussions in Las Vegas on Nov. 2.
The 15th annual event will examine growth strategies amid changing market conditions, the business applications of artificial intelligence (AI) and the decisions facing the industry’s largest multi-shop operators (MSOs).
The first panel, Navigating Revenue and Growth Amid a Changing Market, will explore how collision repair organizations are adapting as claim frequency declines and total loss rates rise. Representatives from Certified Collision Group, CollisionRight, Puget Collision and Quality Collision Group will discuss strategies for navigating these conditions.
Following a networking luncheon sponsored by PPG, Jim Kessler, CEO of RB Global; Mario Rizzo, COO and APD at Allstate; and Tim Welsh, president of CCC Intelligent Solutions, will discuss how AI is being used in business, the impact it has had and where companies may direct future investment.
“The MSO Symposium serves as a critical platform for industry leaders to examine these evolving dynamics, gain insight from industry leading experts, and explore the innovations that will define the future of collision repair,” said Dan Risley, senior vice-president of sales and development at CCC Intelligent Solutions and the event’s conference moderator.
The final panel, The Four Aces, will feature the CEOs of Boyd Group, Caliber, Classic Collision and Crash Champions. The discussion will cover acquisition and expansion strategies, labour and capacity challenges, AI, capital deployment and other decisions shaping the next phase of growth for large collision repair organizations.
Brian Kaner, CEO of Boyd Group Services and the 2025 MSO Symposium conference emcee, will return to participate in the event.
“The collision repair landscape is evolving at an unprecedented pace, driven by technological transformation, workforce shifts, and changing market dynamics,” Kaner said. “I’m honored to return to the MSO Symposium to join this critical conversation.”
Attendance is subject to qualification requirements. For registration details, click here.
