Customer Care in COVID: Speedy Collision goes above-and-beyond in home vehicle delivery

Calgary, Alberta ⁠— Mike and Cathy Nichol, the owners of Speedy Collision Airdrie in Airdrie, Alberta, have gone above and beyond to help their customers during COVID-19.

When a single mother of three young boys living in a rural community outside of Airdrie was notified that her vehicle was ready for pickup, she informed Mike that she had self-isolated herself with her three boys and was unable to pick up the vehicle.

Mike then offered to drop the vehicle off but also asked if the customer needed any essential supplies delivered to her door.

Grateful, the customer said the family could “really use” some necessities. Mike left both the supplies, her keys and vehicle in her driveway, notified the customer and left.

Speedy Collision nominated the facility as an Everyday Hero after hearing about how it went above-and-beyond to improve the customer experience in these tumultuous times.

“Great job Mike and Cathy,” said the company. “Hats off to you⁠—we’re proud to have you as part of Speedy Collision.”

Have you or someone you know stepped up as an Everyday Hero during the COVID-19 pandemic? We want to hear from you! Send your nominations to allison@mediamatters.ca.

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