Scottsdale, Arizona, –December 5th, 2018– As the entire CSN team and industry partners infiltrated sunny Scottsdale, Arizona, the focus this year was on exploring “What’s on The Horizon” for CSN and for the collision repair industry.
As Chief Operating Officer Flavio Battilana mentioned in his opening address, “I’m excited about what’s before us. It’s a road of opportunity and growth.”
Following Battilana’s remarks, a true Canadian hero, Colonel Chris Hadfield took to the stage and wowed attendees with his stories of going beyond the horizon and being the first Canadian to walk in space and to be the first Canadian Commander of the International Space Station. After meeting Colonel Hadfield the night before during a book signing session, all attendees were inspired and captivated by his first-hand accounts of space travel and his amazingly disciplined work ethics.
Colonel Chris Hadfield led the audience into space and Kim Phuc brought everyone back to earth by reminding everyone of what’s truly important in life. Kim Phuc, a Vietnam war survivor and the Pulitzer prize winning “Girl in the photo” delivered a heart-wrenching account of her village being bombed in 1972 and her journey to forgiveness and gratefulness.
Other keynote speakers included Tim Ronak from Akzo Nobel talking about average severity and Communications guru Jeff Ansell taught everyone how to communicate with confidence.
For the evening of excellence and awards ceremony, Canadian IndyCar driver and CSN brand ambassador James Hinchcliffe was the emcee. The awards portion of the night recognized the top performing shops in the network in a series of different categories. Taking home the top hardware for the evening was Shop of the Year winner CSN Dana’s from Fredericton, New Brunswick. A well- deserved award for a shop who has been a leader in the industry for many years and a shop owner who others continually look up to for advice and leadership.
Other award winners included:
Sales Growth Awards
CSN Jones West
CSN Blue Mountain
Customer Service Awards
CSN Modern Bradley